WARRANTY - RETURNS - REFUNDS - RETRACTION
The articles supplied by katana-sword.com.au are new and guaranteed against any defect. They are identical to those of traditional trade and come from all the publishers and suppliers listed.
Should an item be defective or not conform, the buyer has 14 working days, from receipt of the items, to request an exchange or refund. If the fifteen-day period normally expires on a Saturday, Sunday or public holiday, it is extended to the next working day. New or unused items must be returned in their entirety and in their original packaging, undamaged, with all accessories, instructions and documentation (in their original cellophane packaging and with the corresponding invoice). In such a case, the buyer must send proof of the defect(s) to email@example.com (description and photos enclosed).
In the event of exercising the right of retraction, Katana Sword is obliged to reimburse the sums paid by the customer, free of charge, with the exception of return costs. Reimbursement is due within a maximum of 14 working days from the date of receipt of the returned parcel(s).
You are responsible for return shipping costs.
In the event of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned parcel. No COD shipments will be accepted for any reason whatsoever.
If, for any reason, the customer does not accept the parcel on delivery, you will be charged the $193 (AUD) UPS return shipping fee! This amount will be deducted from the refund.