This Return Policy applies to all purchases made on katana-sword.com.au.
We encourage you to read it carefully before placing an order.
1) Made-to-order products
Each sword is produced after the order is confirmed. Because items are made individually and not taken from stock,
returns for simple change of mind are limited. Please ensure you review the product details before purchasing.
This does not affect your rights under the Australian Consumer Law (ACL), which may entitle you to a remedy
if a product is faulty, not as described, or not of acceptable quality.
2) Damaged or defective items
If your item arrives damaged, defective, or significantly different from its description, you must contact us within
14 days of delivery. Please include clear photos and a description of the issue so our team can review your request.
In accordance with Australian Consumer Law, you may be entitled to a repair, replacement, or refund depending on whether the issue is considered minor or major.
3) Return conditions
Returned items must be unused, unmodified, and returned with all original components and packaging.
Items showing signs of use, sharpening damage, alteration, or improper handling may not qualify for a refund.
Returns must be approved by our support team before shipping. Unauthorized returns may be refused.
4) Return shipping
If a product is confirmed defective or not compliant with Australian Consumer Law, return shipping costs will be covered or reimbursed.
For returns not related to product defects, shipping costs remain the responsibility of the customer.
We recommend using a tracked shipping service as we cannot be responsible for lost return parcels.
5) Refund processing
Once the returned item has been received and inspected, refunds will be processed to the original payment method.
Processing time may vary depending on your payment provider but is generally completed within 14 days.
6) Refused deliveries
If a parcel is refused at delivery or not collected from the carrier, return and handling costs charged by the carrier
may be deducted from the refund, unless the refusal is due to a verified product issue.
7) Non-returnable situations
Refunds cannot be granted if the item is seized, destroyed, or refused by customs or authorities due to local regulations,
incorrect address information provided by the customer, or failure to complete carrier procedures.
These situations do not apply if your rights under Australian Consumer Law entitle you to a remedy.
For any return request, please contact our support team first:
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